Empowering Teams to Collaborate and Engage Seamlessly.
Four Reasons to Use Forums
To encourage constructive discussions
Social media feeds and chat rooms show discussions in an infinite scrolling timeline where posts can get lost or forgotten.
On the other hand, forums structure discussions around topics, are easy to navigate and search, and provide better visibility to important posts.
To improve user engagement
Forums provide a safe space to talk about topics that people are interested in. They help to build a sense of community where everyone can participate and add their voice to the conversation.
To provide assistance and support
For your users, forums are a great way of sharing feedback, asking questions, seeking support, and finding solutions to their issues.
For your company, forums are a fantastic way of encouraging users to help each other, and for your support team to have a visible and positive impact while providing help.
To understand your users better
Forum activity can provide insights about your users’ interests, pains, challenges, and problems. This data can help your company identify and solve problems faster, as well as help it make informed decisions for the users’ benefit.
The Power of Forums in Salesforce
yForums revolutionizes user discussions by providing a platform for meaningful and organized conversations around specific topics.
With this application, you can create a dedicated forum within Salesforce where users can engage in structured discussions, promoting clarity and ease of understanding.
By contrast to the chaos of social media feeds or chat rooms, forums like yForums enable users to have rich and easily searchable conversations that are easy to follow.
Key Features
A forum built for you
- Tailor categories, forums, and sub-forums to your needs.
- Let users spark conversations that don’t fade away
Find posts easily
- Use Global Search or Einstein Search to find any post.
- Gone are the days of struggling to find information that was posted in a feed time ago.
- Leverage Chatter to add rich comments to posts.
- Guide your users by designating forum moderators.
- Track usage and user engagement with reports and dashboards.
- Bookmark posts and forums for quick access.
- Responsive and future-proof design, built using Lightning Web Components.
- Minimal architecture: it won’t clutter your org.
What Do Customers Say?
A robust community framework with exceptional support
yForums enabled us to successfully build, manage, and grow our customer community, even without extensive Salesforce or development resources.
We used this application to create a customer-facing community in our Experience Cloud help center. It was easy to set up and gave us the features and functionality that we needed to get our community off the ground. The platform is easy to use, both for external users, internal users, and admins.
One of the most important aspects of yForums for us, as a small team with limited Salesforce admin or dev resources, was the ability to add it easily to our Experience Cloud help center, quickly build our community pages using the included components, and let our customers start using it right away. It is an especially powerful solution for organizations that need the functionality of a community platform but do not have the resources (or time) to invest in customizing standard salesforce pages and components to achieve it. Our use-case was Experience Cloud but it also offers the same robust forum structure if it is just being used in your Salesforce org.
But the most beneficial aspect of yForums was the incredible support that we received from yPlicity throughout the process of launching and managing our community. They are responsive and helpful, going out of their way to accommodate our needs and goals. You can tell that yPlicity is invested in its applications, maintaining and improving them, and supporting its customers.
Judah Stevenson at Payscale
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